RETURN & REFUND POLICY

Chihuahua City • ChihuahuaCity.store

Effective Date: 7/1/2026 Last Updated: 7/9/2026

1. The Short Version

Chihuahua City does not sell, stock, ship, or deliver any products. Every purchase you make through a link on ChihuahuaCity.store (the “Site”) is a purchase from a third-party retailer or brand, made on that party’s website, under that party’s terms of sale. All returns, refunds, exchanges, and cancellations are handled exclusively by the retailer you purchased from — not by Chihuahua City. We cannot accept returned merchandise, issue refunds, or process exchanges, because we never received your payment and never handled the product.

2. How Purchases Through the Site Work

Getchman Klovas Enterprises, LLC, doing business as Chihuahua City (“we,” “us,” or “our”), operates the Site as a content and affiliate-marketing website. We research and recommend products for Chihuahua owners and link to third-party retailers and brands where those products are sold. When you click one of our links and complete a purchase, your contract of sale is formed between you and that retailer. The retailer processes your payment, ships your order, and provides customer service. Chihuahua City may earn a commission on the sale, as described in our Affiliate Disclosure at [URL], but we are not a party to your transaction at any point.

3. Returns, Refunds, and Exchanges

Because we are not the seller:

All return, refund, and exchange requests must be made directly to the retailer or brand you purchased from, under that party’s return policy.
Return eligibility, time windows, condition requirements, restocking fees, return shipping costs, and refund methods are set entirely by the retailer and may vary by product category. Certain items — such as prescription medications, perishable and frozen foods, opened consumables, personalized items, and digital products — are often subject to special rules or may not be returnable.
Chihuahua City cannot issue refunds, credits, or replacements; cannot provide return labels or authorizations; and cannot intervene in, mediate, or reverse a retailer’s decision on your return.
Please do not mail any product to Chihuahua City or to any address associated with the Site. We have no facilities to receive merchandise; anything shipped to us cannot be processed, returned to you, or refunded, and we are not responsible for items sent to us in error.

4. How to Return Something You Found Through Us

Step 1 — Identify the seller. Check your order-confirmation email, the account you used at checkout, or your card statement. The seller is the company that charged you — it will never be Chihuahua City.
Step 2 — Find that seller’s return policy. It is linked from the seller’s website footer, help center, or your order page.
Step 3 — Follow the seller’s return process. Most retailers provide a self-service return flow inside your order history, plus customer-service contact options.
Step 4 — Keep your documentation. Save your order number, return authorization, and tracking until your refund is complete.

The table below shows who handles your request depending on what you purchased:

Physical products from major retailers (e.g., Amazon, Chewy, Walmart, Petco, PetSmart, Target, 1-800-PetMeds)

Who handles returns / refunds: The retailer
Where to go: The retailer’s website — your order history or its Returns / Help Center page

Marketplace purchases (e.g., eBay listings; items sold on Amazon by third-party sellers)

Who handles returns / refunds: The individual seller, under the marketplace’s return rules
Where to go: The marketplace’s resolution or returns center for that order

Direct-to-consumer brands (e.g., Gooby, Frenchiestore, Canada Pooch, Voyagers K9 Apparel, Sleepypod, Diggs, Snoozer, Best Bully Sticks, Pupford)

Who handles returns / refunds: The brand
Where to go: The brand’s website — Returns or Contact page

Subscriptions (e.g., fresh-food plans such as Ollie, The Farmer’s Dog, or Nom Nom; GPS tracker service plans; BarkBox)

Who handles returns / refunds: The subscription provider
Where to go: Your account settings with that provider — manage, pause, or cancel there; refunds per its subscription terms

Digital products and online courses (e.g., training courses sold through ClickBank or the course’s own platform)

Who handles returns / refunds: The course platform or vendor
Where to go: The platform’s refund policy — for ClickBank purchases, ClickBank’s customer-support refund process

Pet insurance and veterinary telehealth (e.g., Lemonade, Pumpkin, Fetch, Spot, Trupanion, Vetster)

Who handles returns / refunds: The insurer or service provider
Where to go: Your policy documents and the provider’s customer service — cancellation and refund rights are governed by your policy terms and applicable state or provincial law

5. Order Problems: Damaged, Missing, or Incorrect Items

If your order arrives damaged or defective, is missing items, never arrives, or differs from what you ordered, contact the retailer’s customer service — the retailer controls the warehouse, the carrier relationship, and the transaction record, and only the retailer can reship, replace, or refund your order. If you cannot resolve a billing problem with the retailer, you may also have rights through your credit card issuer or payment provider under its dispute process.

6. Cancelling Orders and Subscriptions

Order cancellations must be requested from the retailer, and are subject to the retailer’s cancellation window — many orders cannot be cancelled once they enter fulfillment. Recurring subscriptions (for example, fresh-food meal plans, auto-ship programs, GPS service plans, and subscription boxes) must be paused or cancelled directly in your account with that provider, under its subscription terms. Chihuahua City has no access to your orders, accounts, or billing with any retailer and cannot cancel anything on your behalf.

7. Prices, Availability, and Product Information

We work to keep product information, prices, and availability on the Site accurate and current, but all of these are controlled by the retailer and can change at any time without notice. The price, description, and terms displayed on the retailer’s website at checkout govern your purchase. If you find a discrepancy between the Site and a retailer’s listing, the retailer’s listing controls.

8. Warranties

Any product warranty is provided by the manufacturer or the retailer, not by Chihuahua City, and warranty claims should be directed to the party identified in the product’s warranty documentation. Chihuahua City provides editorial content and recommendations only, makes no warranty of any kind regarding products purchased from third parties, and disclaims all product-related warranties to the fullest extent permitted by law, as further described in our Terms of Use at [URL].

9. Returns and Our Commissions

If you return a product purchased through one of our links, the retailer may reverse the commission it credited to Chihuahua City. This has no effect on you: it does not reduce your refund, is never charged to you, and should never factor into your decision to return a product. Exercise your return rights with the retailer exactly as you would if you had found the product on your own.

10. If You Contact Us About a Return

Although we cannot process returns, we are happy to help you figure out which retailer handled your purchase and point you to that retailer’s return page if you reach us at info@chihuahuacity.store with the product name and the approximate date of purchase. Please do not send us order numbers, payment card details, or other sensitive account information — we do not need them and cannot use them.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. The “Last Updated” date at the top indicates when it was most recently revised. Changes apply prospectively from their effective date.

12. Contact Us

Questions about this policy may be directed to:

Chihuahua City

Getchman Klovas Enterprises, LLC

EIN: 42-3560353

Email: info@chihuahuacity.store